Privacy Policy

Information We Collect

We collect information you provide directly to us through the website:

• Contact form: your name, email address, phone number (if provided), subject, and message.
• Reservation form: your name, email address, and phone number; your event date, time, and type; your venue name and address; delivery details; and, if applicable, the names of your florist, planner, or photographer.
• Payment information: when you pay a deposit or balance, payment is handled directly by Stripe. We do not receive or store your full card number.

We do not knowingly collect more information than is needed to respond to your inquiry or fulfill your reservation.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and requests
• Confirm, schedule, and manage your booking
• Process deposit and balance payments
• Send you booking confirmations and event-related communication
• Maintain accurate business records

Payments

All payments made through our website are processed by Stripe, a third-party payment processor. Stripe collects and handles your payment card details directly under its own privacy policy. We retain only the record that a payment was made, its amount, and status — never your full card number.

Service Providers

We share information with a small number of service providers who help us operate the website and business:

• Stripe — payment processing
• Hostinger — delivers the email notifications and confirmations our website sends
• Our database host — securely stores booking and contact form records

We do not sell your information, and we do not share it with third parties for their own marketing purposes.

Cookies & Tracking

Our website does not use advertising or analytics tracking cookies. Our website loads fonts from Adobe Fonts, an external font service. When your browser requests these fonts, technical information such as your IP address and browser information may be transmitted to Adobe as part of that request. We do not use this, or any other service, to track you across other websites.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to provide our services, maintain accurate business records, resolve disputes, and satisfy applicable legal obligations. If you would like us to review or delete information we hold about you, contact us using the information below.

Security

We take reasonable measures to protect the information you share with us. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices & Privacy Requests

You may contact us at any time to ask what information we hold about you, request a correction, or request that we delete it. We will respond to reasonable requests as promptly as we can.

Changes to This Policy

We may update this policy from time to time as our business or website changes. The date at the top of this page reflects the most recent update.

Contact Us

If you have questions about this policy or how your information is handled, contact us at hello@2girlsandanarch.com.